jM
johannes M

1 reviews | Active since Sept 2013

11 Feb 2023, 07:47

Went so far even to report vodacom at ICASA

Our area only has vodacom infrastructure for fibre. Always offline. Phoned my ISP all they say its been escalated to vodacom. When you drive past the technicians the they arent doing anything. I even asked the 1 guy if he knows what he is doing all reply is eich im waiting for another technician to come fix. How can vodacom employ him. Oh its for beeeee status. 10 min later not. Technician on site and still no internet.

In the community we got hold of the technicians number. Yes it will be fixed shortly. Its 48 hours later.

My fibre was working till they came to work on other peoples faults

All i know if we get another infrastructure provider 100% of our community will migrate to the new infrastructure as vodacom has poos service.

I went so far to report vodacom at the ICASA

THANKS FOR YOUR NO SERVICE

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2023, 14:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team