MM
Mpho M

1 reviews | Active since Jun 2012

08 Aug 2016, 17:07

Well into the 8th month and still NO phone and No customer service either

<p>I can see Vodacom is working very hard on alienating me. I call customer service 111 twice and spoke to Wanita & then Noma. I have a problem with data that just disappeared. Wanita dropped the phone in my ear when I wouldn't go get an invoice, which by the way is on email and need downloading while i have data issues and told me I was not authenticated, after I answered all of her 7 questions, get the tape the call was at18:09. Noma on the other hand put the phone down to speak to her friends while i was explaining my issue, quite rude & very unprofessional, call was at 18:24. I have two data contracts with Vodacom the data from the line that I only started using today just disappeared and that is the reason i called. I need an explanation. </p> <p>And I am still waiting for my phone issue to be resolved 8 months later, and Vodacom keeps *****ing from me monthly. With this I am gonna consult consumer tribunal. I need an intervention. </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2016, 04:44
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

MM
Mpho M's update15 Aug 2016, 13:51
Reviewer Update

Are you still investigating? How long does an investigation take?