1 reviews | Active since Jan 2015
Well dont they look like they care .....
Last week I made a complaint about vodacom. i got the automatic response. Then I got an sms form their customer service dept saying they will contact me.. well guess what they don't take complaints seriously. well I got my phone back from Samsung and guess what my battery is perfectly fine it was my charging unit which vodacom had worked on in October that was faulty . Good for you Vodacom, you have managed to find a way to cheat customers. To this date,I not been in contacted nor has your repairs dept contacted me. don't post **** responses if you don plan on addressing major concerns that could hamper your business. your conduct on this matter so far is *********, unfair practices and well carry on because at the end of my contract, I will migrate to another service provider because you cannot do the job. Thank you for great customer service Vodacom. Oh and neither will my husband later this year. you should be on the no Response list.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
