Well done Vodacom. You seem to constantly out do yourself in poor customer service!

Well done Vodacom. You seem to constantly out do yourself in poor customer service! My second Atrocious interaction with Vodacom in 2 months and both with new contracts. This incident being worse than my previous where you 'mistakenly' Overbilled me by a few thousand rands’ . In summary : I took out a new contract and colours of phones delivered were incorrect. Agent (Luyanda) who took the order initially refuted the conversation that took place confirming colours of phone when orders where placed. Subsequent ‘recorded conversations’ made it seem like I was paranoid and could not remember what I ordered or stated on the sales call (online telephone order). After several escalations and chatting to your teams, I was apologised to as the call recording did prove what I ordered. However, incorrect order was picked up last week (6 days ago) and since then I heard nothing from the agent Luyanda who was responsible for this. I have to waste time in my day to constantly call you guys to receive updates and yet no one picks up the ********** 4 number, for almost 10 minutes at a time.

I was today informed after calling in again to ********** 4,that although the incorrect items were retrieved almost a week ago, there is NO Definitive TIME FRAME at present for me to receive my corrected order, due to internal Vodacom tools/ IT issues.

Vodacom I need a response when this order will be fixed, as I could receive this by Christmas at this rate, or this overshooting expectations to receive this year still?