Well done Vodacom on another disappointing experie

In my opinion Vodacom is one of the most *********** service providers in South Africa! After realising a new line was opened in stead of only an upgrade, Vodacom send me a new phone. Great stuff. Except that they have not collected the old phone (their responsibility and I have made them aware of this) and are now double charging me!This will result in more than R24000 over the 24 month period, cause so far no one is able to assist me in cancelling this line and removing the contract from my profile. I can't even use the phone and the related contract as Vodacom did not even include the correct SIM card in the delivery!Wonderful service!This is the response I got on Hellopeter for complaining about the same issue:<br> <br> \...The matter will be escalated to a consultant to investigate and assist.<br> We apologise for any inconvenience caused."<br> <br> Vodacom is really great in escalating matters and investigating matters.They really excel in this area and I think it should be their new business purpose. Maybe they should focus on this and completely refrain from providing any other services!<br> Enjoy the coffee chats in the customer care area - seems like you are quite good with that too. """