LS
Lané Senekal
1 reviews | Active since Aug 2019
27 Mar 2026, 08:00
WELL DONE VODACOM
I had the best interaction with one of your agents yesterday. Naeem Ibrahim of the Vodacom Direct Retentions and Cancellations department. Whatever he is earning, it's not enough. He was attentive. He listened to my questions and concerns and let me finish before attending to each of them as if he wrote them down to ensure he answered all my concerns. He helped me get the absolute best packages that would suite me and my needs. If you can fill your entire call center with people with that kind of personality and attentiveness, you would never have complaints. Personally I think he is the best appointment you ever made.
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Replies (2)LS
Lané Senekal's updateReviewer Update
27 Mar 2026, 10:09this is not a complaint!!! it's praise
LS
Lané Senekal's update27 Mar 2026, 10:09
Reviewer Update
this is not a complaint!!! it's praise
Vodacom's replyOfficial
27 Mar 2026, 12:00Dear Lané Senekal,
Thank you so much for sharing this incredible feedback with us!We’re truly delighted to hear about the exceptional service you received from Naeem in our Direct Retentions and Cancellations team. It’s wonderful to know that he took the time to listen attentively to all your questions, addressed each concern with care, and helped you find the best packages suited to your needs. That level of dedication and professionalism is exactly what we strive for in every interaction.Your recognition means a great deal to us, and we will be sure to pass your message on to Naeem and his leadership team — he will be thrilled to know the positive impact he made. Feedback like this encourages us to keep raising the bar and delivering service experiences that our customers can truly feel good about.Thank you once again for taking the time to reach out. We truly appreciate you.
Regards,
Vodacom Consumer Website Team
Thank you so much for sharing this incredible feedback with us!We’re truly delighted to hear about the exceptional service you received from Naeem in our Direct Retentions and Cancellations team. It’s wonderful to know that he took the time to listen attentively to all your questions, addressed each concern with care, and helped you find the best packages suited to your needs. That level of dedication and professionalism is exactly what we strive for in every interaction.Your recognition means a great deal to us, and we will be sure to pass your message on to Naeem and his leadership team — he will be thrilled to know the positive impact he made. Feedback like this encourages us to keep raising the bar and delivering service experiences that our customers can truly feel good about.Thank you once again for taking the time to reach out. We truly appreciate you.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2026, 12:00
Official
Dear Lané Senekal,
Thank you so much for sharing this incredible feedback with us!We’re truly delighted to hear about the exceptional service you received from Naeem in our Direct Retentions and Cancellations team. It’s wonderful to know that he took the time to listen attentively to all your questions, addressed each concern with care, and helped you find the best packages suited to your needs. That level of dedication and professionalism is exactly what we strive for in every interaction.Your recognition means a great deal to us, and we will be sure to pass your message on to Naeem and his leadership team — he will be thrilled to know the positive impact he made. Feedback like this encourages us to keep raising the bar and delivering service experiences that our customers can truly feel good about.Thank you once again for taking the time to reach out. We truly appreciate you.
Regards,
Vodacom Consumer Website Team
Thank you so much for sharing this incredible feedback with us!We’re truly delighted to hear about the exceptional service you received from Naeem in our Direct Retentions and Cancellations team. It’s wonderful to know that he took the time to listen attentively to all your questions, addressed each concern with care, and helped you find the best packages suited to your needs. That level of dedication and professionalism is exactly what we strive for in every interaction.Your recognition means a great deal to us, and we will be sure to pass your message on to Naeem and his leadership team — he will be thrilled to know the positive impact he made. Feedback like this encourages us to keep raising the bar and delivering service experiences that our customers can truly feel good about.Thank you once again for taking the time to reach out. We truly appreciate you.
Regards,
Vodacom Consumer Website Team