BJ
Bryan J

1 reviews | Active since May 2009

02 Jun 2023, 17:39

Well done Vodacom!

Having experienced a terrible cell phone signal for some time at and around our home in the southern suburbs of Cape Town I contacted Vodacom to see if they could improve the situation. Their technical chap Daiyaan got onto it and advised they were putting up a new mast nearby that should improve the situation. Unfortunately in our case it didn't seem to make any detectible difference. So Daiyaan straight off went to plan B and offered to install a signal amplifier and antenna at our home all for no cost. This he has since arranged and our signal is now as it should be. Unlike the staff from so many service companies here in SA Daiyaan kept me regularly informed about progress in getting this organized, arranging suitable dates and times to do the job etc. Well dome to him and his crew! It really does make such a good impression amongst all the doom and gloom and rotten service delivery that permeates this country every day.

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2023, 11:15
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team