LM
Laaiqah M

1 reviews | Active since Jul 2012

28 Oct 2016, 13:13

Well done Vodacom!!

<p>Thank you for misleading your customers as well as you do. I received an sms that I was due for an upgrade and did just that. Only to be billed for the old contract and the new one which is now DOUBLE!!!! I am told by the call centre i have to continue paying for my "old handset" for the next 3 months as well as the upgrade. Dont give people the option to upgrade if you not informing them that they will be paying DOUBLE. Im vey upset by this, its so misleading. Im sure I am not the only one. THANKS ALOT for the *******. And IM SORRY doesnt really help my bank balance. Pathetic!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2016, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team