1 reviews | Active since Jan 2012
Well done .... seems the data debacle has not been resolved
Well done Vodacom ... it is the 5th of the month and my 500mb of data is all gone? I have FIBRE WiFi at home so don't use my data at home .... at work I only use WhatsApp on my phone! Last month I used almost 200mb of data in a day .... when I hadn't used my data at all as I was on Wi-Fi .... how does this happen? Is the data *****ing issue not resolved yet? So if one calculates, I used 700MB of data in 5 days with FIBRE wifi at home and only using WhatsApp (which is sent not to download pictures or video unless on a WiFi connection). I am actually too scared to see what my Back-Up Vodacom wifi has on it or if that has also all been used, depite the fact that I have done nothing on it and it has been switched off. Please resolve this issue as I refuse to buy more data!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
