Well Done Daphne Moholola and Billy Maseko

Dear Daphne and Billy.

I would like you both to know how grateful I am with your excellent service. Irate as I was, I am impressed at how Daphne Moholola handled the how the situation and took ownership even though the complaint was not within her scope, she remained calm and followed up with me 3 times just to give me feedback on what almost 10 consultants couldn't help me with. Billy Maseko, you are a star, I appreciate your level of professionalism and urgent response to what I have been battling with over 2 weeks. You asked the right questions and provided me the correct answers.

Both these employees need to be recognized in a big way and could be the lifeline of your after-sales service cause I must say at Vodacom its the worst.

I am still waiting for confirmation of collection from Ram and refund to be processed, however, I am happy thus far.

Thank you both greatly.