AH
Alissa H

1 reviews | Active since Sept 2018

10 Oct 2018, 21:41

Well done customer service

Customer service agent who helped my husband with our fiber connection went the extra mile calling us after 9pm after our third attempt to get connection. Thank you for the great service. Well done!our internet was up and running as promised. After our almost 2 months of waiting to be connected.

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2018, 07:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2018, 07:35
Official

Dear Customer

Thanks you for taking the time to acknowledge the excellent work being accomplished by the consultant.

We will ensure that management is made aware of this and we trust that the necessary reward and recognition is forthcoming.

Regards
Consumer Website Team