1 reviews | Active since Jan 2017

10 Nov 2021, 14:43

WELL BELOW DISGUSTING

I REALLY DO NOT KNOW WHERE TO START. I HAVE TRIED CALLING, SENDING EMAILS TO YOUR CUSTOMER CARE DIVISION (NAME NEEDS TO BE CHANGED TO WE DON'T CARE) AND STILL I HAVE STILL NOT SORTED MY PROBLEMS OUT. FIRSTLY I HAVE HAD ***** ON MY ACCOUNT, AS FAR AS I AM AWARE THIS COMPLAINT HAS MANAGED TO GET TO THE ***** DEPARTMENT, BUT THAT IS NOT A GUARENTEE. I THEN HAVE A CONTRACT EXPIRING AT THE END OF THE MONTH, I HAVE TRIED TO GIVE A MONTHS NOTICE BUT NOTHING SEEMS TO BE HAPPENING. IF I DO NOT GET A RESPONSE FROM ANYONE I WILL MAKE SURE THAT NO PAYMENT GOES THROUGH AT THE END OF THE MONTH AND YOU CAN STAND ON YOUR HEAD A WISTLE THE NATIONAL ANTHEM OUT OF WHICH EVER ORROFICE YOU CHOICE TO GET THE MONEY OUT OF ME . I NO LONGER LIVE IN SA SO WILL BE NOT SKIN OF MY NOSE. SHOULD I EVER DECIDED TO COME BACK TO SA I WILL DEFINITELY NOT TAKE OUT A CONTRACT WITH VODACOM. OPEN YOUR EYES YOU ARE MEANT TO BE AN INTERNATIONAL COMPANY CLEARY SA CANT KEEP THERE END OF THE STICK CLEAN. MY CONTACT NUMBER IS *** OR +***

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2021, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Nov 2021, 16:43
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query was escalated to our cancellations team for further assistance. Based on the feedback provided, our team loaded the cancellation on number ***, effective 30/11/2021. Please note that the number will automatically be loaded to prepaid on the 30/11/2021. Kindly refer to the prepaid terms and conditions: https://www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.

Kindly note that your ***** request will have to be emailed to our ***** team. As advised by our Hellopeter and emails team, kindly submit all required documents to our ***** team in order for the investigation to be done.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,