SG
Sunette G
1 reviews | Active since Jun 2012
22 Sept 2020, 10:47
Welcome tones being added to my phone, without my permission.
A few months ago, a welcome tone was added on my phone (without me purchasing it). After a huge struggle, i got it removed and blocked ALL content services. Last week my husband phoned me and asked me what welcome tone do i have on my phone. @#%*$!(% i did not even purchase it, and somehow it got onto my phone again). I struggled a week to get it removed. How can it be on my phone if i blocked all content services. This is a real ******** act from vodacom, and i want someone to answer and explain to me, how the hell this stuff gets on my phone, even after blocking everything.
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Replies (1)Vodacom's replyOfficial
22 Sept 2020, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
