Welcome Tone Nightmare - ROUND 2
I called vodacom a few months ago regarding a terrible welcome tone which was costing me business. Often people calling and immediately hanging up the phone. I am running a business and low and behold I have had numerous complaints from my customers regarding my welcome tone.
I CANNOT CHANGE IT OR REMOVE IT. It says welcome tones have been deactivated. Why is there still a welcome tone. Please Vodacom this is costing me business again. I am not sure who is involved with Vodacom and adding this without consent of clients but it needs to stop. I will not have clients left - please sort this out immediately and I will remove this review.
Thanks,
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team