Welcome to third-world service

I upgraded my data contract and was promised the router etc. by Tuesday. I explicitly asked to be notified when the hardware would be delivered that I can arrange to be home. It wasn't done, and when attempting to get an update from Vodacom my call gets get cut off, transferred back and forth to numerous agents, kept on hold for long stretches and inethe most recent case, treated exceptionally rudely by a very unpleasant agent (who then proceeded to cut my call). Granted I started becoming rather annoyed, but treat your customers like dirt Vodacom?! We who pay for all the billions you make?! Go jump off a high bridge.