Weekly Issue Network Issue In Eastern Cape

Item: Vodacom
Rating: 1
Author: Dan H

This is my second listing this week - is the Eastern Cape Network team incapable of providing a decent signal? We had no network at the beginning of the week, and now we have intermittent network.

This has been an ongoing issue with our region, and the Eastern Cape Team has failed to provide a consistent solution.

Additionally, do NOT call on Saturdays (people have lives), and also please note that when it says 'No Network', we cannot receive or make calls - so it is pointless trying to call the provided cell number when the network is down.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 May 2025, 16:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 May 2025, 16:24

Official

Best regards,

Vodacom's replyOfficial

04 Jun 2025, 10:24

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Jennifer Hall on 2025-06-02 at 09:30:45 regarding the network issue. The Network Division has tried contacting you as well as your mom without success. They will reach out again later today. Kindly answer the call when received.

Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Jun 2025, 10:24

Official

Best regards,