DN
Duan-Nico Nel

1 reviews | Active since May 2014

08 Sept 2017, 08:32

Week has past and no response what so ever from vodacom..

Seems like Vodacom makes enough millions from its customer that they do not worry about single complaints..

But just a quick heads up I am not paying my account in till everything is sorted out.

My name is not spelled right, so in person that will not be my account.

AND secondely

There service content on my account that i will not pay, i chose a contract in march that ill pay the minimum. i had an accident and i only receive a state grant now. so he extra stuff that you as the service provider loads onto my account. you must sort that out and pay it yourself because I am not paying that, That is not why i upgraded my contract after all these years.

When i was in need after my accident and wanted help you just said sorry you are in contract and you have to pay.. so i tried my best, and i still made a plan to pay every month, in march i still made an upgrade even if i only live on the grant, but now You want to come and load my account with content and money i did not approved because i now i can not afford t.

I want this sorted out. I am not paying my account in till this i sorted out and taken off my account.

0
Replies (2)
Vodacom
Vodacom's reply08 Sept 2017, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DN
Duan-Nico Nel's update12 Sept 2017, 13:07
Reviewer Update
Would like to know, how long does it take for vodacom to come back to customers? It is becoming ridiculous now. Because i still have not paid my account. i am waiting in till you decide to serve customers and sort my problem out.