Week 7 and NO FEEDBACK

So this is week 7 WITH NO FEEDBACK. Is the people that deal with Hello Peter complaints not suppose to assign this complaint to a PARTICULAR MANAGER that was suppose to GIVE ME FEEDBACK. And the complaints dpt is SUPPOSE TO FOLLOW UP. i have heard nothing for 7 weeks. I dont want ur automatic replies CAN YOU PLEASE REPLY WITH YOUR OMBUDSMAN DETAILS. I AM DONE WAITING ON VODACOM I AM TAKING MY COMPLAINT FURTHER. And i am going to social media with this complaint!!!<br>