Website upgrade complete mess up

<p>I have used the website upgrade procedure and it has been a complete mess up. Firstly the courer did not deliver the package on time and it took several days of complaining for them to actually turn up at my house. Then when the package was delieved it only contained a piece of the order and not the complete order.</p> <p> </p> <p>I phoned the updare line and they then said that it had to be returned and only on its return would I be able to start a new upgrade process. This is completely unacceptable and terrible service.</p>