Website Purchase

Without a doubt my worst online shopping experience in 15 years of shopping online. One would think that a digital company would be better at this, but apparently not.

I bought a phone using my credit card on the vodacom.co.za website on 14 February. I did not receive an email order confirmation or SMS confirmation. When I logged into my vodacom.co.za account on the website the order did not appear there either.

2 days later I phoned the Vodacom call centre and was told they could not assist with cash purchases only contract sales. They gave me an email address to send my query and I was told there is no direct line for the department that handles cash/card purchases on the website. The first email address I was given did not work. I phoned again. Second email address I was given did not work. Third email address I was given worked, but no reply. Phoned again. And again. 2 of the 6 email addresses I was given over the next few days by the call centre worked. And now, 8 days after placing my order, I have still not received a reply from the 2 email addresses that worked.

This morning, 8 days after placing my order, I checked my bank statement and the Pending Transaction for the purchase has now disappeared. It was still there yesterday 21 Feb. So it seems as if Vodacom has cancelled the order on their side. With absolutely no communication to me since 14 Feb when I placed the order.

Absolutely shocking service!

DO NOT BUY A PHONE ON THE VODACOM WEBSITE!!!