1 reviews | Active since Feb 2016
Website offers incorrect bundles
I went online today to purchase a data bundle. Completed the purchase and got the Thank you message on the site. Only to find out that the bundle is not available and then got a more expense bundle loaded by the call center against my request. It takes 5 minutes to activate a bundle but 2 days to de-activate. Now I have no data, wasted over 2 hours on the phone with the call centers and still no resolution. How can the website offer a data bundle that cannot be purchased? How can Vodacom not deliver what is offered?<br> Of 6 people I have no spoken to, 2 people told me that the bundle I bought on the website was correct!<br> So if I want data for the next 2 days I must buy another bundle, otherwise I have nothing!<br> <br> Vodacom makes you feel like you are in the wrong and that they really don't care about the customer, even if it was their problem to start with. Surely this must be false advertising or offerings?
Thank you for your posting.
We would like to apologise for any inconvenience caused.
A consultant will contact you in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your posting.
We would like to apologise for any inconvenience caused.
A consultant will contact you in order to address your concerns.
Kind regards
Vodacom Consumer Website Team
Best regards,
