1 reviews | Active since Jun 2010
Website not working, Call centre not sure what to do
<p>I logged on to the Vodacom website last month to cancel a reacurring data bundle, I clicked on deactivate and thought that would deactivate the bundle, I noticed that the same bundle was allocated to my account this month, I also tried to activate international calling but it seems whatever you click on services to activate or decativate gives you the message the services was activated, but refreshing the page stil shows the service is deactived. I called the call centre and the agent really seemed that she was not sure what she was doing. I asked her to deativate the reacurring data bundle, but I'm sure what she did or if the bundle was deactived ,after I ended the call I got 3 sms(s) that order online ********** ********** 46 has been genarated and vetting referral has been approved, you have deactived travel data bundle bundle services and gprs my meg 0 has been activated. Please assist as I'm not sure what she did or if the reaccuring bundle was deactived. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Franco,
As discussed your query is resolved.
Regards,
Cassandra
Dear Franco,
As discussed your query is resolved.
Regards,
Cassandra
