Website and mobile app
<p>It is absolutely beyond me that a network such as Vodacom can not develop a functional website and mobile app whereby the user can purchase and top up data, but instead have to phone the call centre every time, going through more verification checks that at the airport and then having to wait 10 minutes to speak to an agent in order to buy a data bundle. And waiting 10 minutes if you are lucky.</p> <p>Beyond frustrated!</p>
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Replies (3)
Vodacom's replyOfficial
28 Oct 2016, 07:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2016, 07:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Nov 2016, 11:16Dear Mr Grobler,
Your query has been attended to.
Regards,
Cassandra
Best regards,
Vodacom's reply01 Nov 2016, 11:16
Official
Dear Mr Grobler,
Your query has been attended to.
Regards,
Cassandra
Best regards,
's updateReviewer Update
05 Feb 2017, 19:36Good day Cassandra
Thanks for attending to my complaint. I appreciated the gesture from Vodacom by giving me a credit on my account.
However the complaint regarding being able to buy data bundles online or on the app was never resolved.
I still needed to phone the contact centre to buy data wasting time and money. And everytime I contacted the client contact centre I had to explain my problem over and over again, getting promises that it will be escalated to the relevant department. To make matters worse, buying data through the contact centre was more expensive than what was offered on the app and website. For example, I had to buy 5G data bundles at R399 and not R289 as per the app and 3G data at R299 and not R189.
My patience with Vodacom has now reached it limit.
's update05 Feb 2017, 19:36
Reviewer Update
Good day Cassandra
Thanks for attending to my complaint. I appreciated the gesture from Vodacom by giving me a credit on my account.
However the complaint regarding being able to buy data bundles online or on the app was never resolved.
I still needed to phone the contact centre to buy data wasting time and money. And everytime I contacted the client contact centre I had to explain my problem over and over again, getting promises that it will be escalated to the relevant department. To make matters worse, buying data through the contact centre was more expensive than what was offered on the app and website. For example, I had to buy 5G data bundles at R399 and not R289 as per the app and 3G data at R299 and not R189.
My patience with Vodacom has now reached it limit.