HR
Herman R
1 reviews | Active since Jan 2010
28 Aug 2017, 13:29
Website and App not functioning properly
On the 16th of August 2017 I accessed the website and app to link two of my pre-paid numbers to my profile on My Vodacom. I was unable to do so, even though the link under "Manage my account" reads "Add and manage numbers", you cannot add numbers. I spoke to the call centre (who by the way are also unable to link numbers to your account on your behalf) and was on the line for 29 minutes, where after I was promised that it would be sorted out within 24 hours. I am still not able to do so via the app or website, even though the agent assured me that the app has the functionality to do so. I also app**** for a R45pm data sim via the website as an addition to my contract which I have had for 6 years and which is managed impeccably. I received an e-mail later stating that I do not meet the requirements, even though my conduct on my account is excellent and my salary more than sufficient. ???WHAT??? I wonder if CellC and MTN offers better service.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Aug 2017, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2017, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
HR
Herman R's updateReviewer Update
01 Sept 2017, 10:514 Days have passed and I've received no contact from Vodacom!!
HR
Herman R's update01 Sept 2017, 10:51
Reviewer Update
4 Days have passed and I've received no contact from Vodacom!!
Vodacom's replyOfficial
01 Sept 2017, 10:54Good day,
Our records indicate this problem has been resolved , this query has been resolved.
Someone will contact you regarding R39 contract
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply01 Sept 2017, 10:54
Official
Good day,
Our records indicate this problem has been resolved , this query has been resolved.
Someone will contact you regarding R39 contract
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
HR
Herman R's updateReviewer Update
01 Sept 2017, 11:17Your records are misleading you! NOTHING HAS BEEN DONE TO RESOLVE THE ISSUE WITH THE WEBSITE! How can something so simple as linking a pre-paid number to your profile to manage it, be so difficult for you to do that even your call centre admits they cannot do it on their side? Pathetic!
HR
Herman R's update01 Sept 2017, 11:17
Reviewer Update
Your records are misleading you! NOTHING HAS BEEN DONE TO RESOLVE THE ISSUE WITH THE WEBSITE! How can something so simple as linking a pre-paid number to your profile to manage it, be so difficult for you to do that even your call centre admits they cannot do it on their side? Pathetic!