Web Portal

I switched from Pre-paid back to Contract and wanted to check if everything is working on the web portal. Things did not work on the portal and i contacted Vodacom where i was told they have to de-register my account so i can re-register. After many emails and phone calls a month later they just ignore my issue and no one is helping. Everytime i query i get told someone will assist and then Vodacom does not respond. Start regretting going back on contract with Vodacom.