Weak Poor unthinkable Service from Vodacom

Firstly let me start off by saying this is the last resort as well as the last time i would like to have anything to do with Vodacom EVER!!!!!!!!! I lived in Boardwalk Heights Olympus and was approached by Vodacom for Fibre. All was well until I needed to move. I then logged a relocation form on 30 August 2020. After numerous calls following ups. Vadacom supposedly did not have Fibre in the are. However during this difficult time with Covid I was forced to pay my account via EFT and was never behind in payments. During August numerous calls were made and i eventually got through to soemone in accounts who told me they couldn't go ahead with the relocation till I had settled a R98 amount due to unpaid debit order fees. I told her that a call was logged in and that cash payments were made. I today received a ticket update. This is now three months later of just refusing to waste any more time, effort or breath fighting something that obviously they did not want to fix. They now have closed the ticket saying that i must make a payment arrangement for the R98 and then i can resubmit an application for WIFI. What a JOKE!!!!!! After three months because someone's ticket box was full and not closed in time for the December holidays they mealy sent a ticket update to reflect closed. Supposedly they sent an email informing of this. I have received nothing!!!!

I have never in my life have dealt with people with no regard for clients specially in this market at the moment!!!