JW
Joshua W
1 reviews | Active since Feb 2015
03 Dec 2020, 08:16
Weak ISP
I chose Vodacom Fibre as my ISP provider as I started working from home full time. There isn't one day within a week that I have to call in because my internet is down. Just not stable enough for people who are working from home and need constant connection.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2020, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2020, 15:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided,
"Kindly be advised our records indicate connectivity has been restored.
Please do not hesitate to contact us should you experience any connectivity related concerns in future.
Please bare in mind that load shedding has started so that comes with its own set of problems. Please also make sure that when you have an outage please switch off the modem at the wall so when the power restores itself that it does not short out your router.
Your query has now been resolved. Regards Consumer Website Team
"Kindly be advised our records indicate connectivity has been restored.
Please do not hesitate to contact us should you experience any connectivity related concerns in future.
Please bare in mind that load shedding has started so that comes with its own set of problems. Please also make sure that when you have an outage please switch off the modem at the wall so when the power restores itself that it does not short out your router.
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2020, 15:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided,
"Kindly be advised our records indicate connectivity has been restored.
Please do not hesitate to contact us should you experience any connectivity related concerns in future.
Please bare in mind that load shedding has started so that comes with its own set of problems. Please also make sure that when you have an outage please switch off the modem at the wall so when the power restores itself that it does not short out your router.
Your query has now been resolved. Regards Consumer Website Team
"Kindly be advised our records indicate connectivity has been restored.
Please do not hesitate to contact us should you experience any connectivity related concerns in future.
Please bare in mind that load shedding has started so that comes with its own set of problems. Please also make sure that when you have an outage please switch off the modem at the wall so when the power restores itself that it does not short out your router.
Your query has now been resolved. Regards Consumer Website Team
Best regards,