We want this matter to be dealt with and all we kindly asking for is for my mom to stop paying vodacom.

My mom is a 60 year old women who nearly understands somethinhs when it comes to contracts and paper work . She bought a phone early 2016 and bought another one Vodafone tablet in June 2016 . The contract was suppose to be terminated early 2018 for the other phone and the tablet in June but because my mom was paying straight at any vodacom shop , they were not honest with their amounts , every month the amounts changed and it was R190 something or either R200 and when we asked it was one story after another . Instead of telling my mom that she has come to the end of the contract , they didn't tell her but they told her which amount she has to pay so my mom kept paying because she thought maybe it ends this year . So we took it upon ourselves to call vodacom and ask them what's going on , they are telling us it was my mom's fault because she continued to pay even when her contract came to an end and in order to cancel it she has to pay all this months that are left which is starting from 2019 feb to june 2020 . The monthly payments are not the same they change every month and my mom can't afford to keep on paying . she has been paying more than she should and with the money she is paying , we have been receiving airtime for both the phones . All we want is to cancel this contract and stop receiving any airtime and also stop paying because this contract is long over due.