We upgraded 2weeks ago & still no headset!

We upgraded on an existing contract more than 2weeks ago and have still not received our headset. Which usually takes not more than 5days to be delivered. The headset got ******/lost whilst in the warehouse of the main courier service that Vodacom uses. This alone took two days to establish. Then Vodacom was made aware and the replacement phone was ment to be sent almost a week ago. Since then no one knows what is going on, no one can give us a tracking number. Vodacom redirects us from one department to another and no one seems to have a clue where this headset is. What is the most frustrating to us, being loyal clients of Vodacom, is the lact of support we receive from them. No one has phoned us and followed up with us and we are frankly just sick and tired of phoning to sort out a problem that shouldn't even be ours in the first place. What really gets me going is when the person 'helping' you leaves you hanging on the phone for 15mins and then cuts you off. That is just plain rude, never mind unproffessional. So it has been more than two weeks. We have been upgraded to a new contract since the start of July. We are paying for this contract, but no headset has been delivered.