1 reviews | Active since Jan 2017
WE THOUGHT OPENING OF PARLIAMENT WAS A JOKE - VODACOM YOU ARE A CLOWN
<p>Dear Vodacom,</p> <p> </p> <p>Your ineptitude has once again reached a momentus low. You should have been at the opening of parliment, you would have blended right in!</p> <p> </p> <p>Once again I am charged twice for data. In December a whopping R16,000.00 was deducted from my account for data that I did not use I eventually received a credit, the amount was not correct, but i took what I could to get this over with, they DO NOT REFUND THEIR CLIENTS THE CASH THEY STOLE, AND YES VODACOM, THIS IS THEFT! Onceagain I have my laughable account to prove that I buy top up data bundles, and yet I am still charged out of bundle rates in addition to my data bundle purchases. Needless to say I was at the office 9 hours a day in Jan using company wi-fi, so i will never know how I can accumulate R4,656 worth of data???????????</p> <p>Since the last fiasco, my street address has also suddenly changed??? There is no Polo-Pony Road in KZN. </p> <p>So I will be tasked to phoning an inept call centre and logging my complaint, all the while i should be earning a living. This takes time and effort and is exhausting, I should sue for loss of income (any suggestions of an advocate that would like this case) I am sure there are many unhappy vodacom subscribers. I have already given Vodacom notice and have taken my money elsewhere, but my parting gift from Vodacom is unwanted.</p> <p> </p> <p>Yours Truly</p> <p>EXHAUSED OF THIS ****</p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Heather Boyter Farah
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Vodacom Escalations Support
Good Day Heather Boyter Farah
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Vodacom Escalations Support
