We still have not received our discount!

<p>After weeks and weeks of struggling to get an answer regarding our dispute over data usage we finally received an answer and we also received a discount on our bill. This was more than a month ago. We still have not received any feedback regarding the discount and we havent been reimbursed either. The lady that we have been dealing with, now, for some or other reason stopped taking our calls and she doesn't answer her emails either. We would like Vodacom to take action against this person because it is completely unprofessional and she obviously doesn't want to help clients and she is a Senior Administrator which makes the matter even worse!! Please contact the Embassy urgently.</p>