mM
mo M

1 reviews | Active since Nov 2012

08 May 2017, 00:02

we rica our sim cards but now it doesn't work anymore

<p>Iv'e been out of the country for a few months and now that i'm back iv'e lost my number along with R700 or some odd amount worth of airtime. This is unacceaptable and vodacom needs to fix this i will not visit any store or call them because i have no other sim card. i want my airtime back along with the huge amount i paid for my sim card being it a personalised number.</p> <p>This is THEFT we Rica our numbers and it's still taken away from us even if we have airtime on it!!!</p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team