We're paying for Vodacom's incompetencies!

<p>I phoned the Vodacom helpdesk after my data modem suddenly got blocked. They've explained to me that I've gone over my data limit - far beyond the limit I've set on the account (which should have sent an SMS to the modem). I've printed out a list of SMS' which were sent to this account from 2 months ago and NO warning-SMS was sent! When querying my available limit on the Vodacom site my limit available shows as 0.89Gb or 2.96Gb or it gives me one of my cell phone balances, depending on what mood it's in! I went to my local Vodacom branch and their staff confirmed that they could not see a warning SMS either so they phoned the Call Centre whom insisted that the SMS was sent! Now the ombudsman seems to be my only next option, followed by a youtube video (if I have no luck at the ombudsman) showing all evidence at hand - and spread all over social media! The time has come for a #Vodacomustfall campaign!</p>