We pay exorbitant prices for **** service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been trying to resolve my query with Vodacom for over a month. I refuse to pay for services which I am not using especially when I requested that you cancel the service. Your call centre staff need to be retrained. They do not know how to cancel a LTE contract and merge it with a fibre contract yet they were quick to tell me it can be done. They also do not know how to log customer queries on their systems and most certainly do know how to transfer calls to the RELEVANT departments. They dont also know how to cancel top-up services no longer needed by the customer. Did I mention that I did these cancellations more than a month ago. You have incurred me even more costs with the numerous calls I have have to make just to not get anything resolved. What they do know is how to drop calls on customers and make false promises to call back. I am still waiting for Jamie with the no surname to call me. Not going to hold my breath. And since when is standard practice for your agents not to disclose their surnames. Well onto someone whose surname I do have. Raeez Dhasey (email: Raeez.Dh*******). Apparently he is a Key Accounts Manager. The job description of a key accounts manager must be someone who does nothing, as this person has not even bothered to acknowledge my complaint. He is not even bothered about the fact that I have advised that I have exposed Vodacom on facebook and HelloPeter. I have also requested for the details of the Ombudsman. This does not phase Raeez. I could go on and on an on!!!!!!!!!!!!!!!!!!!!!!!!!!!!