We have not had network for over 2weeks now in Roodeplaat ( Roodepark eco estate), several People reported but still no assistance

We have not had network for over 2weeks now in Roodeplaat ( Roodepark eco estate), several People reported but still no assistance. The call centre is a problem. Our tower in the estate has not been working for months and was reported but it remains off. Most people work from home but now we have to go out to look for network at restaurants because our Wi-Fis are not working, our phones aren’t working it’s really frustrating. When you call they tell you about loadshedding even when there is no loadshedding. So basically this month I paid for wifi data for nothing because we can’t use the network nothing is working. We have never been this frustrated ever