We have been having an ongoing battle with Vodacom for relocation fibre

We have been having an ongoing battle with Vodacom for relocation fibre . We were told to do relocation on a set date which we did followed all there instructions. To our surprise the fibre was still active even after we move out .We did relocation the 1 Sept 2021 and the 9th Sep2021 we moved out . On the 1st of October 2021 we moved into our new place and struggled for 2 weeks straight with absolutely everyone at their call center for help cause my husband were to return to work from home the 8th October 2021. What is so funny Vodacom deducted a full month for Sept and October's payment is already pending and we have no service whatsoever. There customer service is disgusting. Imagine if I used there service for free for 2 months I will be getting calls by now already even if my payment was a day late so I will await someone from their billing department to contact me