1 reviews | Active since Aug 2016

31 Aug 2016, 00:08

we don't care go elswhere

<p> I went into Vodacom Clearwater Mall 4 week ago to get my phone black listed or blocked after it had been ****** and also to put a claim in for a new phone.We have 5 phones on contract on a business account costing the company round R8000.00 a month I started off dealing with a guy by the name of George who after starting the paper work for the claim said I should return the next day to pick up a new phone however on my return he was off that day and the paperwork was missing to cut this story short after dealing with 5 differant people over 3 weeks i started getting a little upset i complaned to the manager he told me that if im not happy with the service I must go elswhere as they dont make money on insurance claims so i think i must take his advice and move all the contracts.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 08:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team