HK
Hennie K
1 reviews | Active since Jun 2014
19 Jun 2019, 17:00
"We can't".....
I'm very disappointed when people say "we can't", while I'm the customer, and I'm losing money, because they can't....... My son has a contract phone, linked to my account......He now is working overseas, and the contract only expires next year sometime. I have to pay the bill every month, but because they "can't", I paying for no service....telling me to do SIM swap, as to be able to make use of the credits, as if not used by 1st July I'm losing R570 rand......why can they not credit this monies to my account!!!!???? as part of payment, as I'm giving them the money every month, and after a few months it expires.....how can this be fair? I have sufficient airtime and data on my account, they should just credit the credits as part of my monthly payment. Let's see if they can improve their service and stop "*****ing" my money.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Jun 2019, 18:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2019, 18:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jun 2019, 12:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 12:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
Best regards,
HK
Hennie K's updateReviewer Update
21 Jun 2019, 13:26Exactly as I expected.....more "we can't / cannot", and why does it expire then? It is money, how can it expire?!?!? This is *****ing......Leave the credits then until my son returns.
I do not except your "we can't or it cannot"....Pathetic.....
And I copy your reply, as for the public to take note.....
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
I do not except your "we can't or it cannot"....Pathetic.....
And I copy your reply, as for the public to take note.....
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
HK
Hennie K's update21 Jun 2019, 13:26
Reviewer Update
Exactly as I expected.....more "we can't / cannot", and why does it expire then? It is money, how can it expire?!?!? This is *****ing......Leave the credits then until my son returns.
I do not except your "we can't or it cannot"....Pathetic.....
And I copy your reply, as for the public to take note.....
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
I do not except your "we can't or it cannot"....Pathetic.....
And I copy your reply, as for the public to take note.....
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, our records indicate that the Social Media Team has made contact and feedback on this matter has been provided. Please be advised that the monthly airtime/data allocated [to a specific number] cannot be transferred, nor can the monthly premiums paid on the account be credited.
Regards
Vodacom Consumer Website Team
HK
Hennie K's updateReviewer Update
24 Jun 2019, 12:22As expected no reply...................I still need to know why the money I pay expires after a certain time period.......This is *****ing.
HK
Hennie K's update24 Jun 2019, 12:22
Reviewer Update
As expected no reply...................I still need to know why the money I pay expires after a certain time period.......This is *****ing.