PS
Petri S

1 reviews | Active since Jan 2013

13 May 2025, 08:38

WE CANCELLED AUGUST 2024!!!! JUST ACCEPT THE CANCELLATION!!!!!

Great service as long as you keep spending money.

We have been trying to cancel the vodacom fibre internet since August 2024.

They keep saying "ok we will keep n month notice...now it end of May 2025"

or the feedback is :no this is not my work you must contact someone else"

So FTTH Cancellations direct email....is this not your department to have cancelled our subscription in August 2024 and whose job is it to refund every month since then?? Probably again no ones!!

Pam Machiya, perhaps reading the whole mail before replying is a good idea!

0
Replies (1)
Vodacom
Vodacom's reply13 May 2025, 10:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team