We can ***** from you and its ok if you are not quick enough to report it

<p>I did a migration of my contract from SmartXL to a top up contract on 29 December 2016. I was told that the new contract would be effective from 1 January 2017. On 31 December 2016 at about 14h00 i noticed that my accumulated airtime and data on my XL package was gone and the new top up airtime was credited. I had no data anymore. I proceeded later in the day to purchase data.</p> <p>Today, 3 january i queried with Vodacom why my airtime and data was taken away prematurely. I was interrogated about why i didnt say something sooner as if this was my fault. I was told that the system shows the migration happened at 12pm midnight. So why did I buy data if I still had my data on the XL package. I am being made out to be negligent in late reporting whilst Vodaco gets away with theft! </p> <p>I ask to speak to a manager and i get cut off. And 10mins later nobody tries to contact me back. Shocking.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>