We can just a well go back to the Landline days

Vodacom is easily the most unreachable, un-customer-related company I've ever dealt with. And there are many of those companies!

My mobile phones are not working anywhere in my home. I have to go outside, to a specific spot to at least get a signal. If I were staying in a remote area, I would've understood, but Mbombela is NOT remote; its the capital city of Mpumalanga with more than 100,000 people.

Don't even think of calling them. There are so many "artificial intelligence" that you have to go through to maybe get to a human; and even then, you will probably not get a resolution, because he/she must check with the manager.