We are still not satisfied

So here we are again. It is almost a month ago that we app**** for a new contract and headset....yet nothing of the sort has come to pass. After no headset arrived for nearly three weeks, Vodacom cancelled the upgrade and advised us to go through the same procedure as before and apply online yet again for the contract that we desire. But this has brought no satisfaction at all. Even though it shows that the contract we are trying to upgrade is due for an upgrade, the system is still unable to go through with the procedure. So another week has gone by with us phoning after Vodacom to figure out what is stopping us from uograding. Yet, it seems no one is able or know what is going on. Somenof the agents that we speak to promise to come back to us, but they don't. So here I am beating the same drum of a dissatisfied and frustrated client. It has almost been a month ago when we app**** for the upgrade the first time...and here we are. Still without anything to show for it...