we are nothing more than a cash ***

Hello Peter

I'm BEYOND fed-up with Vodacom.

There is just NO way to get through to the powers-to-be to get answers to your problems.

The Vodacom Shops are all pulling up their shoulders. All their mandates were taken away. All they can do, is to call the same pathetic call centre... and then... the call is being placed on hold... for up to 30 minutes or longer... EVERY TIME

If the Call-centre eventually listens to you... they log a call.. in their own language.. and then you get a reference number. When you follow up on the reference number... you are informed (after being placed on hold for ages) that they needed more info.. "contact our Self-service app"

The self-service app is the next pathetic invention of Vodacom. It is nothing other than a cheap manipulative way to get rid of your problems.

I once again, after HOW MANY attempts, tried to contact the call centre... just to hear, that you now only have ONE option... to download the self-service app. I visited the app once again, just to realise, it doesn't allow you to log the real problem.

I then tried the on-line route, and logged 2 incidents, (out of the 3 I needed assistance for since 15 December 2017)

1) In December I was overcharged by R3000 on my daughters TOP-up Mac-book account. She physically cannot get more data, unless approved though me. Yet, a voucher to the value of obviously R3000 was loaded against this account. And I just CANNOT get them to reverse the amount, or even revert to my numerous efforts to contact them.

2) My son's airtime "disappears" from his phone EVERY SINGLE MONTH. He went on a camp last weekend R29 for emergencies. Unbeknown to me, his phone was left at home, switched off. He got home on Sunday, switched on his phone, and tried to "use" the airtime by dialling my number.. just to be informed that he had no airtime. Last night, we loaded another R59 airtime on his phone, as we needed to make arrangements for picking him up after school sports. This am, after not even attempting to call or sms, he only had R30 in his "wallet". When he tried to contact me after the sport day was over, he couldn't.. as all his airtime disappeared... without making ONE call or sending ONE sms. In his monthly contract, he loses all his airtime without even touching it.

3) Even after getting support from the call centre, I still cannot load data bundles or airtime on my son's phone. this is BEYOUND pathetic..

I then tried tonight to log these calls on their website... by the time I've loaded the second request, I received a ****y sms, stating that they have received my requests for support, but that only ONE request might be loaded simultaneously. They did promise to contact me within 24 hours... which was also a lie!

What nonsense is this??? They are getting away with ******, and we have to struggle on with the service we are paying for, but not getting any joy!!

I'm over this!