We are not safe with Vodacom

I'm failing to understand why Vodacom denied that they did not properly verify my identity during the ********** sim swap. and I was told by the investigator that the person went to one of their Vodashop to do the sim swap the funny part I never lost my ID or drivers license. According to the out come of their investigation they are shifting the blame to the bank and if it was not the issue sim swap non of this could have happened. Please settle the outstanding balance because non of this could have happened, and the money was taken out of my account because the OTP went to the ********** sim and the funny part I never received an SMS about sim swap. South Africa we are not safe with this service provider because I trusted them with my information but they did not protect it.