RO
Robin O

1 reviews | Active since Dec 2019

05 Dec 2019, 22:51

Watch out when you upgrade with Vodacom.

I have was told by Vodacom that I qualified for a cellphone upgrade. I signed up for an iPhone 11 deal with a six hundred rand odd phone bill for the devise, some airtime, data and SMS's. I specifically asked the consultant at the Musgrave Centre branch if my new bill would be six hundred rand odd, with no unexpected extras. I was told that was the case. I am now receiving a bill of over a thousand rand and have been told this will go on for another three months as I am paying off the previous handset. This information was never shared with me during the upgrade process. I have been a Vodacom customer for fifteen years on a contract of one form or another and this is the first time I have had this happen. Disgusted at this poor service from Vodacom. I cannot help feeling that it is just another money making ****. Poor show Vodacom. I will tell everyone I meet about this oversight on your part.

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2019, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team