Watch out when Upgrading on Vodacom , its a nightmare.!!

Watch out when upgrading on Vodacm , they are quick to take your order but their administration side is an absolute nightmatre. I have been trying to correct my contract details on the Vodacom system over the last 3 months , this is what has happened to date :-

>On the 20th of November 2020 I placed an order to upgraded my Smart Top Up L+ to a Smart Top Up M+ with a new OnePlus 7 T Pro device >My device was delivered on the 30th November 2020 >To date , almost 3 months later , my account still shows me being on a Smart Top up L+ contract >I called 082 178 44 on the 8th of January to find out why my account was incorrect and was told "dont worry it will get sorted out". >After trying to get action via your Twitter DM service on a number of occasions , on the 1st February I was asked if I had received my handset yet ? which I had already been using for 2 months.. >I have been promised on at least 10 occasions from your Twitter consultants that my queries are in hand and someone from your organization would contact me , to date I have still not even received one call. >So I am now being invoiced an amount every month which is higher than what I should be paying. >I have told my story in length to their Twitter consultants over the last 2 months on 3 or 4 occasions however it seems like no one really is interested. >Will I get credited for my overpaid invoices ?

So 3 months into my contract and Vodacom has no idea that I have upgraded which will in turn delay my next upgrade date. As a long standing client of more than 20 years I am actually amazed by the total lack of interest of their staff to assist in sorting out their errors.