Wasting your time

I contacted Vodacom on the 8th of Feb 2016 regarding an issue: <br> <br> as I am student, my sister took out a contract for me. She went to upgrade my top up contract, and asked for the contract to stay the same- we just wanted a phone instead of a wifi modem upon upgrading. They mistakenly changed the topup to an openliine contract. We transferred the contract to my boyfriends name, as vodacom had been debiting huge amouts evey month. <br> <br> So on 8 feb I sent an email explaining what went wrong. Untill today, all Vodacom has done is just waste my time! they never answer me back on my problem. Every time they just say oh we need to verify this, and please sent these details and and and. This morning, after I explained the situation per email for the 3rd time, Luvuyiso Plaatjie rep**** saying that transfer of ownership has to be done at a vodacom store. <br> I am fed up! vodacom made a mistake, and they just keep on staling. I WANT THIS TO BE ADRESSED!!!!!!