NM
Nok M

1 reviews | Active since Apr 2014

29 Dec 2015, 09:24

WASTING MY TIME & VODACOM CONSULTANTS ARE A NO, NO

If you are looking for time wasters, you are more than welcome to go to a Vodacom shop or call the customer service line.<br> <br> I was told that even though my account is fully paid the number will be reconnected and i was advised by some in the call centre from the contracts department. I then went to a Vodacom shop as advised to fill in reactivation documents to get the number reconnected again, i got a new sim card(which i paid for) and was told that the number would be active in the next 5 - 7 working days. i waited and the number is still not connected.<br> I called in again to ask what was going on and no one seems to know what was going on until i asked to speak to someone who knows what they are doing. I eventually spoke to Mohadi from the subscriber Collections department who asked if i can resend the email to them which i did and only then was i assisted.<br> <br> What cheeses me off is that the following day which is today i receive a call from Vodacom they said that the number will not be reconnected as it has been sold or reallocated to someone else. Everyone is coming to me with different stories and FALSE stories. CAN SOMEONE TELL WHAT IS GOING ON AT VODACOM WITH MY NUMBER PLEASE!!

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2015, 12:28
Official
Hello Noxrox,

Contact will be made with you regarding your query.

Regards
Consumer Website Team