DP
Dan P
1 reviews | Active since May 2016
04 Jun 2019, 16:36
Waste of time Vodacom
Tried cancelling my Vodacom contract a few times but the call centre keeps cutting me off! How difficult can something so easy be? Other networks accept emails. With Vodacom, no app, no online and no SMS, just call centre and waste your time.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jun 2019, 17:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 17:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jun 2019, 18:05Dear Dan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply04 Jun 2019, 18:05
Official
Dear Dan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
DP
Dan P's updateReviewer Update
04 Jun 2019, 19:52Thank you for the prompt response.
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Dan P's update04 Jun 2019, 19:52
Reviewer Update
Thank you for the prompt response.
DP
Dan P's updateReviewer Update
15 Jul 2019, 17:33And still nothing from Vodacom. That once great customer service is now all history.
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Dan P's update15 Jul 2019, 17:33
Reviewer Update
And still nothing from Vodacom. That once great customer service is now all history.