Waste of time trying to resolve lost data

I spent 45 minutes to the call center trying to find out how it was possible for my data to disappear while I was not connected to any service, when the call was dropped. I was put through from division to division having to answer security questions every time. Eventually Solution takes my query. It appears that between 12:00 and 02;00, the data I was forced to buy when Vodacom cancelled my contract a day earlier than the end of the month, simply vanished. I phoned back and asked them to call me back when Deneo was ready . I am still waiting. I regret having to work through Hello Peter, but this seems to be the only way to communicate with Vodacom. Are we having a repeat of the August fiasco when customer data simply vanished? The August fiasco was the reason I did not renew my data contract.